diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md new file mode 100644 index 000000000..539a3faa5 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/bug_report.md @@ -0,0 +1,55 @@ +--- +name: Bug report +about: How to create a proper bug report +title: '' +labels: '' +assignees: '' + +--- + +# Reminder +The responses are provided by the **community** and, on a **best effort** basis, by some Belledonne Communications SARL engineers working on Linphone and its related projects. +The community means any people all around the world simply willing to participate to the discussions. + +Belledonne Communications SARL **disclaims any WARRANTY** that the content posted on github issues or mailing lists is technically correct. +Responses from Belledonne Communications SARL engineers shall be considered as individual contributions and shall not be seen as Belledonne Communications's official point of view or commitment. + +The Github issue tracker must be seen as a place for **collaboration**. Issues submitted should be of general interest, in the goal of improving the software. Consider that a **well documented** issue (with precise reproduction procedure, logs, stack trace if relevant, possibly a corrective patch) has a higher chance to receive interest and feedback from community members and Belledonne Communications' engineers. + +__Issues poorly documented, with no facts, or asking for debugging assistance for a custom app using Linphone's libraries, or for a modified version of Linphone are unlikely to receive any kind of response.__ + +People using Linphone or its related projects within the scope of their company job are invited to contact [Belledonne Communications](https://linphone.org/contact#content-bottom3) in order to obtain commercial support. + +# Template + +**Describe the bug** +A clear and concise description of what the bug is. + +**If the issue is about the SDK (build, issue, etc...) open the ticket in the [linphone-sdk](https://github.com/BelledonneCommunications/linphone-sdk) repository or one of it's submodules!** + +**To Reproduce** +Steps to reproduce the behavior: +1. Go to '...' +2. Click on '....' +3. Scroll down to '....' +4. See error + +**Expected behavior** +A clear and concise description of what you expected to happen. + +**Desktop (please complete the following information):** + - OS: [e.g. Windows 10 - 2004, MacOs 10.5, Debian 9] + - Version [e.g. 4.2.5] + - Version of the SDK [e.g 4.4.9] + +**SDK logs** +Launch the application with --verbose parameter to get full logs and send it with your request. +Enable debug logs in advanced section of the settings, restart the app, reproduce the issue and then go to the advanced section of settings page, click on "Send logs" and copy/paste the link here. + +In case of a crash of the app, please also provide a stack trace of the crash. + +**Screenshots** +If applicable, add screenshots to help explain your problem. + +**Additional context** +Add logs, wiresharks snapshots or any useful ressources. You can follow this [part](https://gitlab.linphone.org/BC/public/linphone-desktop#contributing) to contribute.